System Access

• Big Net South provides a standard account for unlimited access per month. Unlimited access is defined as having access to our service 24/7. However, this is not an account for a continuous 24 hours a day, 7 days a week connection. If a continuous connection is more appropriate for your needs please contact us about dedicated access service. We reserve the right to bill you for dedicated access or cancel your subscription if we find you are using the system excessively.
• Big Net South may logoff any user session that is idle 20 minutes or more.
• Big Net South prohibits the resale of any service that you purchase from Big Net South.
• Big Net South prohibits the display of any material that violates the law or is offensive or obscene in any Web site hosted on equipment belonging to Big Net South.
• There is a 10 cents per minute charge associated with the use of our 800, 888, or 877 numbers for dial-up access. No credits will be given for use of this service, even if use was inadvertent.

• Big Net South customers are allowed 10 MB of storage space for a personal website. Customers found to have over 10 MB of files in their shell account will be charged a fee of $1 per MB over the 10 MB limit each month.
• This space is provided for personal use only. Any person interested in a business site should contact our sales department. Any website found that offers products or services or appears to be a commercial site in any way will be removed from our server at our discretion.
• Big Net South does allow customers to write their own cgi scripts for their personal websites. If you would like to use cgi scripts on your personal web site, email hostmaster@bignetsouth.net or call Customer Care to have a cgi-bin directory set up for you.
• Big Net South reserves the right to randomly check all cgi scripts for potential security problems.

Payment for Services

• Customer's initial billing will include the first full month of service and any applicable set-up fees.
• All bills are due within 30 days from the date of invoice. A $5 late fee will be charged on accounts that are past due. Customers with past due balances could have service interrupted when their account becomes 15 days past due. Service could be terminated and all stored files erased if account becomes 60 days past due. In the event of a disconnection due to non-payment, there will be $10 reconnect fee. If an account reaches 90 days past due, it could be turned over to a collection agency or an attorney for collection.
• If a bank draft is returned unpaid, the customer will incur an additional $20 fee. Big Net South may terminate service until all fees are paid to Big Net South. If Big Net South does not immediately terminate service it in no way forfeits that right to terminate it when necessary.
• If a credit card charge is declined for any reason, service could be interrupted immediately until the charge is accepted or the account is paid current by some other method. Big Net South is under no obligation to resubmit the credit card charge after receiving notification of a declined charge.
• If a check is returned unpaid, the customer account will be charged a returned check fee of $20. Service will be interrupted until the account is paid in full, including a $20 returned check fee.
• Customers are responsible for their fees regardless of their use of the system. Once you are seven days into the initial billing cycle you will be responsible for the entire month.
• Big Net South may seek the service of various collection agencies for excessively overdue accounts.
• Big Net South reserves the right to back bill any customer for services used, but not billed.

Cancellation of Service

• Customers may cancel their service by communicating in writing to Big Net South at our office at 125 S. Congress Street, Suite 1510, Jackson, MS 39201, or by email at billing@bignetsouth.net. Set-up fees, if any, are not refundable. Big Net South will terminate system access for the customer at the time the customer requests cancellation of service.
• Big Net South reserves the right in its sole discretion to terminate any subscriber's service.

Modification of User Policies and Procedures

• Big Net South reserves the right to modify the policies and procedures. All Big Net South customers agree to comply with the polices and procedures.